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We'd Love to Hear From You
Whether you have a question about our Made to Order process, need help with sizing, or simply want to know more about a particular piece — we're here to help.
Our team is passionate about creating timeless sarees and ensuring your experience is as personal and seamless as the pieces we craft.
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Available Mon–Sat, 10AM – 6PM
Frequently Asked Questions (FAQs)
Most of our pieces are crafted on demand, especially when you choose to customize the size or details. However, we also offer most styles in standard sizes (S, M, L) for direct order from the site.
Yes — each product page includes an option to customize. You can request custom sizing and adjust design elements such as color or embellishment. Once submitted, our team will contact you for further details.
Yes, we specialize in bespoke couture for weddings, red carpets, and private occasions. For custom commissions, please get in touch directly.
We work exclusively with premium fabrics and hand-finished embellishments sourced for their craftsmanship and quality. Each piece is treated as a work of art.
We offer both standard sizing (S, M, L) and made-to-measure options. Each product page includes a size guide to help you select the best fit. For custom sizing, simply choose “Customize” and follow the instructions.
Our team is available to assist. You can reach out via WhatsApp or email for guidance before placing your order.
Please allow 6 to 8 weeks for production and delivery. Each piece is crafted with care and undergoes a meticulous quality process before shipping.
Yes, we currently ship across Pakistan and the United Arab Emirates. For other locations, please contact us directly.
Yes — once your order ships, you will receive a tracking link via email or WhatsApp.
We accept the following payment options:
Pakistan: Pay by card (online) or bank transfer
UAE: Pay by card (online only)
Once you place your order and choose bank transfer at checkout, you’ll receive our account details. Your order will be confirmed once you send a screenshot of the payment to our WhatsApp team.
Absolutely. We're here to help with any questions related to sizing, styling, or delivery. Message us on WhatsApp or via the contact form for personal assistance.
Due to the custom and made-to-order nature of our pieces, we do not offer returns or exchanges. However, if there is a sizing or quality concern, please reach out within 48 hours of receiving your order — we’ll review your case promptly.
We recommend professional dry cleaning only. Store your piece in the garment bag provided and avoid exposure to direct sunlight or moisture.
Yes, we offer one-on-one virtual styling sessions or private fittings by appointment. Please contact us to schedule.
Yes — if you’ve seen a Rashmi Kumari design on a public figure and would like to recreate or reinterpret it, our team will work with you subject to availability and design integrity.
