General

1.1. At Rashmi Kumari, each piece is carefully crafted and personalized to your specifications. Because of the custom-made nature of our products, all sales are final. This means items are non-refundable and non-returnable, as they are uniquely created just for you and cannot be resold.

1.2. "Normal conditions" typically refer to situations where the product is delivered as described, without defects or errors in workmanship, and meets the quality standards set by Rashmi Kumari. In such cases, where the product meets our quality control standards and matches the description provided at the time of purchase, Rashmi Kumari does not offer returns or exchanges. This policy is in line with our commitment to providing high-quality products and ensuring customer satisfaction.

1.3. Exchanges are only offered if the item received is defective, damaged, or incorrect. Please reach out to us to arrange an exchange.

Defective Products

2.1. At Rashmi Kumari we prioritize quality assurance to ensure that customers receive products free from defects. Our quality checks include thorough inspections during manufacturing and packaging stages. We employ skilled professionals who meticulously examine each product for any flaws, inconsistencies, or damages that may affect its functionality or appearance. Furthermore, we adhere to strict quality control standards and industry best practices throughout the production process. This includes using high-quality materials and implementing measures to prevent defects during handling and shipping.

2.2. Notification of Defect:
If you receive a product with defects, kindly notify us within 48 hours of receiving the item. To notify us of a defective product, please contact our customer service team on whatsapp at +971 54 300 8494 or email us at hello@rashmi-kumari.com provide the following information to justify your claim:

• Order number or reference

• Description of the defect

• Clear photos or videos showing the defect

• Any other relevant details or documentation related to the defect

Our team will review your case and provide a resolution, which may include a replacement or repair.

2.3. Return Process:
We will guide you through the return process to our address. In case of defects or errors on our part, we will cover the shipping cost. For all other cases, shipping and customs charges associated with the return are to be covered by the customer. Please follow these steps:

• Notify us of any defects within 48 hours of receiving the item, providing order details and evidence of the defect.

• Upon approval, securely pack the item and ship it to our return address at your expense.

• Once received, we'll assess the defect and offer a resolution, which may include a replacement, store credit, or refund (if eligible).

2.4. Thorough Investigation:
Upon receiving the defective product, we will conduct a comprehensive investigation to assess the reported issues.
Our investigation process includes visual inspections, documentation review, communications, and an internal review to thoroughly assess reported issues with the items and determine the appropriate resolution.

2.5. Refund or Replacement:
Based on our findings and in adherence to our policy, we will proceed with either a refund or a replacement. Refunds are issued only in exceptional cases, at the discretion of the brand. Generally, we do not accept exchanges or refunds. Exceptions are made only in cases of verified defects, as determined by the brand. 

2.6. Discretion of the Brand:
The brand reserves the right to make final decisions on refunds and replacements based on the outcome of the investigation.

Cancellation Policy

3.1. Eligibility:
Customers can initiate a cancellation request within 24 hours of placing their order. After this timeframe, cancellation requests may not be accommodated, as per the timeframe mentioned in section 3.2. Cancellation requests are subject to approval and will not be possible for orders already processed or shipped. If the time window for cancellation has elapsed, the customer will not be allowed to cancel their order, and all associated costs will have to be borne by the customer.

3.2. Timeframe:
Customers can initiate a cancellation request within 24 hours of placing their order. After this timeframe, cancellation requests may not be accommodated.
To cancel an order, please contact our customer service team immediately with your order number.

3.3. Refund Process:
If a cancellation is approved, refunds will be issued. The expected timeframe for processing refunds is 7-14 business days from the date of cancellation approval.

3.4. Exceptions:
Due to the made-to-order nature of our work, the following items are exempt from cancellation and refund:

• Final sale items marked as non-returnable or non-refundable.

• Personalized or custom-made products (size, fabric & color) where the production process has been initiated.

• Worn or used items – clothing that has been tried on, altered, washed, or damaged after delivery.

Since each piece is crafted specifically for you, it cannot be resold or repurposed.

We strongly encourage you to double-check your measurements, fabric choices, and order details before confirming your purchase. If you have any concerns or special requirements, please contact us before placing your order — our team is always happy to guide you through the process.

3.5. Procedure:
To initiate a cancellation request, customers must contact our customer support team at +971 54 300 8494 or hello@rashmi-kumari.com. Please provide your order number and reason for cancellation when contacting us.

3.6. Communication:
Upon cancellation of an order, customers will receive a single notification via email and/or message to their registered email address and phone number. This notification will confirm the receipt of their cancellation request as well as the status of the cancellation.

3.7. Liability:
Customers are liable for providing accurate order details and initiating cancellation requests within the specified timeframe. Rashmi Kumari holds liability for processing cancellations promptly and issuing refunds in accordance with the policy.

3.8. Changes or Updates:
Any changes or updates to the cancellation policy will be communicated to customers via email and updated on our website. It is recommended to review the cancellation policy periodically for any revisions.

Thank you for your understanding and for choosing Rashmi Kumari.