General

1.1 Rashmi Kumari operates the website https://rashmi-kumari.com/. We specialize in the made-to-order apparel pieces, and accessories under the brand name “Rashmi Kumari”.

1.2. This shipping and delivery policy ("Policy"), outlines our procedures and policies regarding the delivery and shipping of products purchased on the Rashmi Kumari Platform.

1.3. We are committed to providing a seamless customer experience and work with reputable logistics partners to ensure timely and reliable delivery of your purchased products.

Terms Of Shipping And Delivery

2.1. Dispatch and Delivery Timeline:
We partner with third-party logistics service providers to handle shipping and delivery. Our pieces are made-to-order; therefore, the delivery time for each product varies. To check the delivery timeline of any specific outfit, please contact us. If you have any specific queries concerning order delivery time, please contact our team on WhatsApp at +971 54 300 8494. Please note that the delivery timeline provided is subject to change due to unforeseeable circumstances and should be used as a general indication only.

2.2. Information for Delivery:
To ensure timely delivery, we have to collect specific information like your name, shipping address, billing address, contact details, etc. It is your responsibility to provide accurate information. We shall not be liable for delivery failures or delays due to inaccurate information.

2.3. Delivery Attempts:
If the initial delivery attempt is unsuccessful, we will contact the cardholder via their registered email address or phone number. If the cardholder allows for a second attempt, additional charges may apply for subsequent attempts.

2.4. Delay in Delivery:
We aim to deliver on schedule, but logistics issues, adverse weather, political disruptions, or other unexpected events may cause delays. We are committed to keeping you well-informed about any delays and the anticipated next delivery date. All communications regarding delays will be documented on the appropriate channel, ensuring you are aware of these channels. In the event of any disputes, these communications can serve as compelling evidence.

2.5. Actions of Delivery Personnel:
We engage reputable delivery partners; however, we are not liable for acts or omissions of delivery personnel. Any disputes between you and delivery personnel must be resolved independently.

2.6. Tracking Information:
After your order is processed, you will receive a unique tracking ID for real-time monitoring of your order. The tracking ID will be sent to you via whatsapp on your registered phone number and/or email on your registered email address. Additionally, if you communicate with us through other channels such as social media, we can provide the tracking ID upon request on those channels. Please note that while we make reasonable efforts, tracking information may experience time lags or encounter technical difficulties beyond our control.

2.7. Delivery Charges - India:
We offer free delivery on all orders nationwide in India.

2.8. Delivery Charges - International:
International delivery charges at Rashmi-Kumari are meticulously calculated based on the destination and weight of your shipment, ensuring transparency in your shipping costs. Please note that the initial purchase price and the overall shipping cost during checkout do not include duties and taxes. These additional fees, such as customs duties, import taxes, and other levies imposed by the destination country, are separate and are the responsibility of the customer. These fees, if applicable, will be collected at the time of order delivery by the relevant authorities.

2.9. Customer Responsibility for Customs Clearance and Delays Policy:
Customers are responsible for any merchandise held by the customs agency of their country. While we make every effort to ensure smooth customs clearance, it's important to note that the customer is liable for any charges, fines, or delays incurred due to customs processing. It's the customer's responsibility to comply with customs regulations and provide any necessary documentation or information required for customs clearance. Any fees or penalties imposed by the customs agency are the sole responsibility of the customer and will not be covered by Rashmi Kumari. Additionally, please be aware that any delays caused by customs procedures will not be the responsibility of Rashmi Kumari.

Goods/Services Not Received

3.1 Definition
“Goods or Services Not Received” means the order has not reached you within the stated delivery window or a reasonable time, or a service has not been provided as agreed. This includes failed/missed deliveries and cases where tracking shows “delivered” but you cannot locate the parcel.

3.2 Scope & Applicable Law
This policy applies to all orders we accept worldwide. For UAE deliveries, it operates alongside UAE consumer protections. For deliveries outside the UAE, any mandatory consumer protections in the destination country also apply. Nothing here waives non-waivable rights.

3.3 Delivery Address & Proof of Delivery (POD)
Orders are shipped to the address provided at checkout. Contactless delivery may be used. Carriers (and local partners) may provide electronic POD (e.g., GPS/time stamps, delivery photo, scan events). We may rely on such records during our investigation. If delivery is made to a concierge/reception, mailroom, or a “safe place” designated by you or the carrier, delivery to that location will be treated as delivery to you to the extent permitted by law.

3.4 Payment Confirmation & Dispatch (Bank Transfers)
Orders are processed after full funds are received and cleared in our account. A remittance slip or transfer screenshot is not confirmation of receipt. You’ll receive a dispatch notice and tracking number once payment clears.

3.5 Reporting Window
Report a “Goods/Services Not Received” issue within 7 business days of the expected delivery date shown in your tracking/confirmation. We’ll still review later reports, but carrier investigation and reimbursement options may be limited (statutory rights remain).

3.6 What We Need From You
To open a trace, provide your order/reference number, a description of the issue, and any tracking screenshots or courier messages. We may reasonably ask for: checks with household members/neighbors/building management, local post office inquiry numbers, confirmation of address details, and a signed non-receipt declaration (and ID verification for high-value orders).

3.7 Investigation & Merchant Remedies
We will liaise with the carrier and keep you updated. If non-delivery or loss is confirmed, we will maintain clear communication with the customer throughout the investigation, and take appropriate action. Where tracking/POD indicates delivery to the checkout address or a designated safe place, we will assess the evidence before deciding on a remedy and may decline a refund or replacement where the evidence reasonably supports successful delivery.

3.8 Contactless & No-Signature Deliveries
Contactless/no-signature deliveries are valid methods. If you request or accept no-signature delivery (where available), eligibility for certain remedies may be affected if POD supports delivery, to the extent permitted by law. For high-value orders, we may require a signature service.

3.9 Address Accuracy & Undeliverable Parcels
Please ensure your address and contact details are accurate and accessible for delivery. If an order is returned due to an incorrect/incomplete address, repeated failed attempts, refusal, or unclaimed duties/taxes, we may (at our discretion) reship after collecting re-delivery/return charges.

3.10 Customs, Duties & Border Delays (International)
Customs inspections, import duties/taxes, and local clearance requirements can extend delivery times and are outside our control. Non-payment of duties/taxes or failure to respond to customs/carrier contacts may cause delays, returns, or abandonment; such circumstances do not by themselves constitute “non-receipt.”

3.11 Fraud Prevention
To protect against fraud, we may limit remedies (e.g., one-time reship), require signature-only shipping on future orders, or decline a claim where evidence reasonably indicates successful delivery or misuse of this policy.

3.12 Banking Notes (Transfers Only)
Because we accept bank transfers only, there is no card chargeback route. Your bank may assist with a payment trace, but it cannot reverse a completed transfer without our consent or legal direction.

3.13 Escalation
If we cannot resolve your complaint, UAE customers may contact the competent consumer authority; customers outside the UAE may contact their local consumer protection body.

3.14 Contact
Email:hello@rashmi-kumari.com  WhatsApp: +971 54 300 8494